Q. How do I receive my Passport?
You can either receive it by mail or courier, or you can pick it up at one of our convenient pick-up locations at your destination. You will be asked to indicate your preference on the online order form, once you “check-out‿ after selecting the passport(s) you want to buy.
Q. If I choose to have the passport mailed to me, how long should I expect for delivery?
Depending where you are located in Canada or the United States, you should allow 1 - 2 weeks to receive your passport by mail. If your travel date is close to this time-frame, we recommend instead that you arrange to pick up the passport at your destination (see below).
Q. What are the Shipping Costs?
CANADA
Pick-up in Canada - Voucher (Any Edition / Road Book)
$ 2.00 Service Charge
Mail in Canada - Parcel Post (City Edition Orders)
$ 3.75 per Edition
Mail in Canada - Express Post (Road Book Orders)
$ 12.75 per Road Book
Courier - By Arrangement on Order's final process*
NOTE*: A base $ cost is set, however, the final cost will be determined within this process
(Client is contacted throughout this process)
USA
Pick-up Option - Voucher (Any Edition / Road Book)
$ 2.00 Service Charge
Mail to USA - Parcel Post (City Edition Orders)
$ 3.75 per Edition
Mail to USA - Expedited Parcel (Road Book Orders)
$ 15.25 per Road Book
Courier - By Arrangement on Order's final process*
NOTE*: A base $ cost is set, however, the final cost will be determined within this process
(Client is contacted throughout this process)
International OVERSEA orders
By Arrangement on Order's final process* (Surface or Air)
Your order will be modified to properly service your specific items (weight, QTY, etc.)
(Client is contacted throughout this process)
NOTE: A base $ cost is set, however, the final cost will be determined within this process as it will depend on country or region's access or services.
(Be advised that surface options may take longer than anticipated. Some international clients have not received their mailed out orders for longer than a month, sometimes 2. So, we now can not predict when these type of mail outs will arrive. It clearly will be dependant on the countries' services between continents. Therefore, we strongly recommend that these orders choose the pick up option for a more secure result.
Q. Where do I pick up my City Passport?
After placing your order, you will receive a voucher by return email. Take the voucher to one of our Pick-Up Locations in your destination, as listed in the Customer Service section of our website. If you haven't received your voucher, contact us at information@citypassports.com (Suggestion: Send in an email - your ETA to state on the voucher)
Q. What if my travel dates change?
Not a problem, most books are valid until the end of the year. Your voucher will be honoured.
Q. Who can pick up my Passport?
Anyone in possession of the voucher or with identification of the named purchaser
Q. What if I want to purchase 10 or more Passports?
Please call our Toll Free number in Canada or the U.S.
1 877 694 2489, or send an email to information@citypassports.com
Q. Are Gift Certificates available?
YES!
PLEASE remember to fill out if redemption is to be mailed or picked up at the destination or one of the locations listed (See "Pick Up" locations)
When ordering - Please note the mail out or ship charge may not be as billed. We will adjust this portion based on quantity-weight and destination of the mail or ship out.
Q. How large are the City Passports?
Each City Passport contains approx 100 pages and measure 4"x 6" (pocket size). Our Self Drive Roadbooks are meant as a “dash board book and measure 7"x 9.5". The Explore Canada Western Book is over 300 pages and the Eastern Book is over 250 pages.
Q. How long are the coupons valid?
Usually until April the following year.
Q. To access the savings in the Passport, do I have to book in advance?
Some businesses require advance bookings, it is best to call ahead in any case. Full contact numbers are provided
Q. Besides the value coupons, what else is in the book?
An introduction to the destination, a calendar of events throughout the year, historical information, things to do to increase your enjoyment of your chosen destination. Have fun!
Q. What is your Cancellation Policy?
Edition Mail out: If you have elected to have your City Passport shipped, your payment is refundable only if your order is cancelled prior to shipment. After this time no refund is possible.
Voucher Option: If you have elected to pick-up your City Passport at your destination, your payment is refundable less a $10 administration fee.
If you have a question that is not answered here, please call us or email: information@citypassports.com
